Late to Test / LT No Test / System Not Testing

Late to Test / LT No Test / System Not Testing

LT NO TEST: This is a critical status! Your system sends us a 24 hour test signal showing that your system is communicating. If your system failed to send us a test within a 24 hour period, you will receive this notification. It is urgent to check your system to see if it is communicating with us:

1. Check phone lines by calling your panel telephone number. If you do not know the panel telephone number, please contact our support team at 1-866-442-5050 Opt 2 (support). We will either give you your panel telephone number, or check the line for you.

2. If the phone line does not appear to be disconnected, reboot your system by disconnecting the battery backup, and removing power (transformer or breaker). Assure the panel has no display (indicating power has been removed), Wait 5 minutes, and reconnect power and battery.

3. If you were able to successfully reboot your system, contact our support team at 1-866-442-5050 Opt 2 and test an alarm to see if we received the signal.

4. If you are unable to resolve this issues, please contact us (or if you panel is maintained by another vendor, please call your system vendor directly.

5. If the system type (above) is MEDICAL or ECALL, and if the issue is not resolved, advise your residences that the Ecall system is not working (until repairs are made).

More about LT No Test:

A Timer Test is a signal that is sent from your alarm system to ADVCOMM to check that it is communicating correctly. A Late-To Test (LTT or No Test) signal is generated when your alarm panel fails to send this signal within the prescribed time interval. (On average the prescribed time interval is once daily for Fire and Emergency Call Systems.)

This regular testing is required to identify any possible communications issues that may exist with your alarm panel, and to notify you that your monitoring center is not currently able to receive signals from your alarm panel, as this could have a negative impact if you rely on the alarm for summoning help and increases your risk of the system not communicating alarm activations.

Your alarm system must have an active standard phone connection, or cellular radio communicator to operate properly.

The most common things that can cause this alarm signal to happen could be:

  • Recent power failure that caused the panel to fully shut down.

  • Change of phone provider.

  • Repairs to your phone line.

  • Recent installation of ADSL Broadband

  • Changing to VOIP or digital for your phone service.

  • Local floods

  • Wilful or accidental damage to your phone lines off site.

  • Disconnecting your phone line from the exchange.

  • Having the phone off the hook during the time that the panel is trying to communicate.

  • Other causes where the daily test data may have been misinterpreted (usually due to digital on the phone line or phone provider)

You should ALWAYS contact ADVCOMM support for further testing and assistance with this signal. Please contact us at 1-866-442-5050 Opt 2 (support).

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