Emergency Call System Testing - Commercial Properties

Emergency Call System Testing - Commercial Properties

It is important and critical that your Ecall/Nurse Call or Medical alarm system (E-call system) be testedat least ANNUALLY. You can conduct the testing at no cost by following these simple procedures:

*** YOU MUST CONTACT YOUR ACCOUNT MANAGER TO SCHEDULE A DATE/TIME FOR TESTING**Please emailsupport@myadvancedcomm.com and provide a date/time of anticipated testing. You will receive a confirmation with testing instructions once scheduled by your account manager.

Before your testing:

1. Notify your resident’s 24 hours before you complete the test (do not notify any sooner as they may forget).In your letter, you should include:

a..Date/Time of the life-safetytest

b.That you will be entering the unit due to the severity and requirement of this testing. If they have a pendant and will not be home, be sure to leave the pendant on the counter. (You will receive reminder message the morning of your testing)

2.Just before your testing, contactour testing center at 1-866-442-5050, Opt 1

a. Advise the alarm operator that you need to place your account in TEST MODE until XX:XX (however long you think it will take).

Testing procedures:

1. Go to each unit starting at 101, 102, 103, etc. (you must test in sequential order). If you are unable to test in sequential order, you will need to email your account manager with the order in which you have tested.

2.After you are completed, call back and place your account back ONLINE

3. A report will be sent to you within 3 business days. It is important to review the report and ensure that all alarms were receivedfrom every apartment, accurately,and in the order in which you have tested.

**Remember, during this testing, no signals will alert the alarm operators. So it is important to notify your residents that during this testing time should they have an actual emergency they will need to dial 911 for help.

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