A Communication Trouble is confined to customers utilizing what is referred to as “multi mode monitoring”. Although the alarm system may still be monitored by alternative communication pathways, a Communication Trouble signal indicates that one or more of the communication pathways is inoperative.
Multi mode monitoring is utilized by customers who require a higher level of monitoring. The level of network supervision varies between networks & increases for GPRS & IP solutions. Customers may use equipment that utilises various combinations of the following communication networks:
PSTN – Public Switched Telephone Network
GSM – Global System for Mobile communications
GPRS – General Packet Radio Service
IP – Internet Protocol
With multi mode monitoring, the wire line, GPRS/GSM cellular line, and PSTN phone line are monitored independently by the alarm system and/or the auxiliary communication system. A report will be sent immediately to the monitoring station should a communication pathway be either interfered with or rendered inoperative.
Multi mode monitoring provides for two or three completely separate pathways or networks through which signaling can be conveyed between the customer’s alarm system and the monitoring station. Multi mode monitoring, because of its separate communication pathways, provides for a high degree of redundancy and network availability – increasing the probability of an alarm system being successful in conveying alarms to the monitoring station. Should one network connection be compromised and rendered inoperative, an alternative network will be used by the security system to transmit the communication failure & subsequent alarm activity to our monitoring station.
Possible situations that can cause this alarm signal to happen may be:
Wilful or accidental damage to your phone lines.
Change of telecommunications service provider.
Repairs to your phone lines.
Recent installation of ADSL Broadband.
Changing to VOIP for your phone service.
Disconnecting your phone line from the exchange.
Wilful or accidental damage to GSM/GPRS antenna.
Telecommunications company network problems
If none of these suggestions apply to you please call ADVCOMM at 1-866-442-5050 Opt 2 (support)