Smoke Detector Replacement Notice

Our records indicate that your smoke detectors were installed approximately 8–10 years ago and are approaching or have reached the end of their service life. These devices are part of your Emergency Call (Ecall) system and play a critical role in resident safety.

For the safety of your residents and to remain compliant with fire and life-safety standards, smoke detectors should be replaced when they reach 10 years from the date of manufacture. Over time, the internal sensing components can degrade, which may result in reduced performance or increased false alarms.

In accordance with guidance from the National Fire Protection Association (NFPA 72), detectors that are 10 years old or older are required to be replaced to ensure continued reliability and compliance.

Please note that the smoke detectors used as part of your Ecall system are proprietary to the alarm system that monitors these devices and cannot be replaced with standard, off-the-shelf smoke detectors. Replacement devices must be compatible with your existing monitored system to ensure proper operation and signal transmission.

We recommend scheduling replacement of these devices as soon as possible. Our team is available to assist with identifying affected units and coordinating replacement to maintain system integrity and compliance.

If you have recently replaced your smoke detectors, please notify us of the replacement date so we can update our records accordingly.