How do I contact ADVCOMM?

How do I contact ADVCOMM?

Advanced Communications (ADVCOMM) can be reached at

1-866-442-5050

Opt 1 - Alarm Central Station (monitoring center)



or by Emailing

support@myadvancedcomm.com

Customers are assigned to a dedicated team who can assist with most questions. If all dedicated team members are unavailable, your call will be handled by the next available operator or agent. Please provide information to the operator or agent when asked so that they can locate your account and protect the security of your account.

Account Passcodes: Generally a password created by the customer, or the city name in which the premises is located.

    • Related Articles

    • How does ADVCOMM receive alarms from my alarm system?

      Alarms are sent over phone lines and cellular communicators (if equipped).Many times between the customers alarm systems, the phone providers (which can be many during 1 alarm activation), and the technology we use in todays environment leaves alarm ...
    • Billing Questions?

      Please contact ADVCOMM at support@myadvancedcomm.com Invoices are sent monthly via email (unless opted out). You can change where billing is sent by emailing support@myadvancedcomm.com
    • Siren/Bell & Sound Relay Trouble

      A Siren/Bell (External Siren) or Sounder (Internal Piezoelectric Sounder) Relay Trouble is a fault condition. This fault indicates that you have an electrical problem with the alarm system's audio output circuit. It is often found that water damage, ...
    • Fire Drills & Testing - Commercial Properties

      You should always conduct a quarterly fire drill (or as law permits). Tenants should evacuate at least ONCE a year (or more depending on the quality of your results). Remember to contact ADVCOMM monitoring to place your system on test so that we do ...
    • Loss of Supervision (Restores as Loss of Central Plg Res)

      If your system is equipped with a cellular communicator (such as a Telguard) and link supervision is enabled, the cellular network checks in with your cellular communicator every so many seconds. If you receive a ‘LOSS OF SUPERVISION’, this means the ...